HMRC call wait time down to 19 minutes
Webchat usage rises as phone calls decline.
Employers curb hiring amid rising employment costs
Rising NICs dampen business confidence and expansion plans.
8 in 10 businesses want AI growth
AI investment takes priority, but skills gaps remain.
Wage growth outpaces forecasts
Pay has risen despite fears over tax and wage hikes.
A third of employers intend to cut staff
Rising costs and tax changes impact recruitment.